Support-to-Engineering
Reads support tickets, separates real product bugs from how-to questions, groups duplicate reports into one engineering issue with examples attached, and tracks each fix back to the tickets it resolves.
About this agent
Your bug reports are buried in your support queue.
Real defects arrive disguised as one-off tickets, scattered across dozens of conversations, worded ten different ways. By the time engineering hears about them, support has answered the same complaint forty times and nobody knows how many customers are affected.
This worker watches your helpdesk, tells genuine product bugs apart from how-to questions and user error, and refuses to escalate noise. When several tickets describe the same defect, it collapses them into a single engineering issue — with reproduction steps, representative examples, and a live count of how many customers are hit — instead of a pile of duplicates your engineers will close as "can't reproduce."
Then it closes the loop. Every source ticket is linked to the issue and tagged, and the moment a fix ships, support gets told exactly which tickets to follow up on. Engineering sees real impact, support stops re-reporting the same thing, and nothing falls through the gap between the two teams.
Connects to: Zendesk or Intercom · Jira or Linear · Slack (optional)
What it runs for you
Automations that run on a schedule or when something happens, so you don't have to lift a finger.