Your account has one balance. Each plan payment is added to it, and top-ups add to it. Everything Nebo does is paid from it: AI work, Nebo Cloud computers ($10 a month each), phone numbers, calls, texts and email.Add a one-time top-up, or turn on auto-reload on the web so a top-up is added when your balance runs low.
Need more each month? Choose a bigger plan in the app: Settings → Account → Plan.
Add a top-up
- Go to Billing in your account.
- Under Balance, select Add a top-up.
- Choose a top-up ($25, $50 or $100), then select Review payment.
Top-ups are one-time. Top-ups expire 12 months after purchase. Top-ups bought in the iPhone app never expire.
The money that expires soonest is used first. Your Inbox tells you 30 days before a top-up expires, and the Usage page shows what each one still holds and when it expires.
Turn on auto-reload
- Go to Billing and select Set up next to Auto-reload.
- Turn on Enable auto-reload.
- Set the balance that triggers a reload, and choose the top-up to add ($25, $50 or $100).
- Select Save auto-reload.
Auto-reload is off until you turn it on, and it's set up on the web. It adds one top-up from your saved card when your balance falls below the amount you set; that top-up also expires 12 months after purchase. Edit or turn it off at any time.
Checking your balance
Your plan and balance are in the app under Settings → Account.
The Billing page shows your balance, how much of this month's plan payment is spent, and where your balance went, request by request. The Usage page has the details.